We have four capable ladies working at the accounts department, who can help you with all aspects of your account Stelkor. Since we are not credit providers, accounts are payable directly after consultations, unless they are to be sent to a medical aid. We claim on your behalf from most of the medical schemes in South Africa, please confirm this with us as you leave. Please note that we do not charge medical aid rates and there may be a levy/co-payment payable after each consultation.
Please read the below information and tips on how to manage your account with us.
The account remains your responsibility at all times.
Private patients should settle their accounts immediately after consultation with the doctor. We offer several payment options and all other types of credit card payments (American Express, Diners Club, MasterCard, etc.).
Should we claim from your medical aid, make sure we have the correct details. We submit claims to the medical aids electronically and you are thus immediately informed of any amounts payable by you.
It is your duty to follow up with your medical aid whether they have received your claim and what they are going to pay/not pay. They also send you statements.
It is always a good idea to contact the accounts department approximately two months after you visited the practice to see if the account has been paid in full. If anything needs to be changed, we can do so and submit the account to the medical aid for payment again.
When making a payment directly into our bank account, please use the account number located at the top right hand side of your statement.
Important: Although the pharmacy and dentist share our building, they have separate banking details. Ensure your payment is made to Stelkor Doctors.
Please provide us with your correct postal address, as well as email address and phone number, so that we can contact you should it be necessary.
NB: We use these same contact details for results, confirmation of appointments, etc. So please ensure the details are updated with every visit.